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Outsourcing Resource. If you're thinking of outsourcing your web-hosting or managed services, take a look at The Outsourcing Journal. There's a lot of free information there, and some of it's valuable, but you do have to pick through it to find the good stuff.
I bought a copy of the book they're pushing Turning Lead Into Gold: The Demystification of Outsourcing) to read during research on my web-hosting book. While somewhat interesting, I found it to be like so many other books and whitepapers on the topic: general and philosophical rather than hard-hitting and specific. (As you'll see when you can buy a copy of my new book, I rant on SLAs.) Maybe that's because the author is the founder, president and CEO of Everest Group, and he's using the book and the on-line journal as a tease to attract consulting business. Hey--that's okay. I do the same with my books and web site. But why write in generatlities and then expect people to pay thousands of dollars a day to get the greater value of specifics. Give people something they can bite into, and they'll come back for more. Put some bait on the hook.
But as I said, there's some real value on their web site. And it's free after all, although you have to give your name, address, email and phone# to download any whitepapers. For instance, take a look at Ten Key Questions for Developing Effective Service Level Agreements. A good intro to outsourcing, even if it doesn't go too far past the "I knew that" level.
Posted Saturday, September 29, 2001 1:19:17 PM 
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