Web Hosting Strategies
Analysis and review of the web hosting and managed services industry by Doug Kaye.
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Achieving Hosting Success: Stay in Touch. In my latest column for The Web Host Industry Review, I explain to vendors the importance of my ENC (Expect Next Communications) Rule for customer satisfaction. It's not just for hosting; I think it applies universally.
Posted Thursday, May 08, 2003 4:51:53 PM 
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