Blogarithms
Doug Kaye's thoughts on web services, web hosting and managed services.
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The Role of Community-Based Support FAQs, forums and chat. Whether you're a customer or a vendor with customers of your own, these are valuable support channels you should keep near the top of your own checklists. [My latest column for The Web Host Industry Review.]
Posted Friday, September 20, 2002 12:58:50 PM 
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