Blogarithms
Doug Kaye's thoughts on web services, web hosting and managed services.
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SLA Bells. There's an entire chapter in my new book devoted to service level agreements, but you can't get a copy until November. In the meantime, Ryan Underwood at the E-Business Communications Association has written a checklist of the 10 essential ingredients for a solid service level agreement.
Posted Monday, September 17, 2001 3:28:19 PM 
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